Wi-Fi not working and no help from Homecloud

Good day My problem with home cloud is now going on for 5 week please see the last mail I send on Monday and still I did not get a reply back.

Please is there someone in your company that CAN SORT OUT MY Wi-fi that is off for 5 weeks you come and collect it but it is still not returned or replaced, and then there is this guy that just makes promises to replace it but again it is empty promises..