Very bad service from Homecloud just after money client means nothing

I recently did a top up on my account on 19/08 of 40Gb. With the start of the new month a got my 40Gb, by the 12/09 my data was out of bundle. I would like to know how the hell is it possible. I tried to contact them via whatsup no luck they just don't care. Today I did another top up on my account and my internet is still off and this is now 5 hours after I paid for this. Homecloud is ripping us off because there data is more expensive then telkom and they use telkom as there isp.