Very bad service and support by Home Cloud!!

Home Cloud has been assigning me incorrect data...an old data plan is been provided (40Gb + 40Gb) and I'm been billed for my updated data plan Cirrus200 (100Gb + 100Gb) @ R869. This was assigned yesterday when I was supposed to be refreshed on the 3rd of every month. This company needs to be investigated for ***** and the main question is why is it not been addressed. We need more reliable and professional network providers in South Africa