Very bad attitude

I thought I would do my self a favour an take advantage of Home Cloud's 20 + 20 gig month to month offer. They delivered the sim card no problem. I changed my bank account and whatsapped them and email them of this. I then get a call from Cornelia saying that my account is in arrears. I asked how can it be when when my account (home cloud) was never activated? She put me through to the technical department that tested every thing and it was determined the sim card was not working. if they check my data usage they will see that not even one meg was used. And how does your account get in arrears when its prepaid? So two months go by and the they debit my account with two payments but I still don’t have any internet access. But the next day they say I am still seventy odd rand in arrears and so suspended. ***?

The worst of all is the attitude of Cornelia, it was terrible. She imp**** that I was stupid and I was just like every one else that cant pay, they blame the equipment.

So here is the thing, I have recordings of all the conversation, the conversation with Cornelia and the technical department telling me that the sim was defective. What home cloud is going to do about this remains to be seen.