Time wasters and *********** at providing service

I have been experiencing so many problems with homecloud, my contract period is almost over so i decided to stick it out till the end however i am very unhappy. my debit was reversed by error, however after discovering that i have made that error i paid funds straight away into the account which was yesterday i spoke to phumzile who advised me that services were reconnected however now the sim is not active i contact homecloud who told me that they will need to replace the sim i spoke to philile this morning and she advised that it can only be delivered tomorrow after my terrible experiences i suggested i come to fetch the sim card myself during my lunch hour and philie assured me my sim card will be ready and waiting as i told her not to waste my time. I then went during my lunch break to homecloud only to be told by laurelda that nothing was ready and the manager is out on lunch. This is such an inconvenience i made myself quiet clear about coming all the way for nothing, laurelda then assured me i will get my sim card tomorrow. This company offers pathetic service from the receptionist Laurelda to the employees you can never get through to them neither will they assist with you, i will never advise anyone to take homecloud