KD
Kevin D

1 reviews | Active since May 2026

05 Jan 2018, 21:06

The poorest service ever received

Actually thought they were our of business today as on their website; 1. Both primary and secondary lines give voice message that numbers no longer active 2. Whatsapp number gives no reply to queries 3. Their email address elicits no response 4. Received 6 emails yesterday telling me my account was about to be suspended, even though I'd already called their accounts team and was told a note had been inserted on my file and I would be given a one week extension. Next day (today) I was disconnected. 5. After replying to the emails, I got back a non deliverable email telling me that the user did not exist. 6. Their website live chat has Noone working on it as noone replies when sending a ueey 7. An email to the owner two weeks back remains unanswered and unread.

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Replies (1)
Home Cloud
Home Cloud's reply10 May 2018, 13:34
Official

Good Day Mr. ****son.

Thank you for bringing this to our attention. We acknowledge your complaint.

We apologise for any inconvenience caused.

Kind regards.

Team Home Cloud