Terrible service

I used to be a client of Home Cloud for 2 years, end of September I ended my contract because I got Fibre which they do not offer. During November Home Cloud contacted me to offer me a deal on the same package I had but almost half the price, I couldnt see the use of this since I do have fibre and my vodacom data, but I asked about the lower package (10gb + 10gb) and they said it would be R199. I agreed, because I could use this in my classroom. An sms was sent and I clicked on the link sent but they wanted me to pay immediately and connect, which I disnt want to do. O sent a message saying I want to start on the 1st December. Needless to say, come Friday 29 November big was my surprise when R407 was deducted from my account and not R199. On the invoice was written 20Gb + 20GB and some calculations plus the 10Gb....today I have sent 4 e-mails and made several phone calls (no answer). I want this cancelled as of immediately because you NEVER told me that you are going to bill me for November. You will be able to see that I have not connected the router at all. You are steeling money from your clients. You will not bill me again because I am not going to use the router. I could not cancel the service if you dont read or respond to my e-mails.