Telkom

I took a month to month 10gb with Home Cloud the are working under Telkom I receive my 10gb every month until January this year I did not receive my data bundles and I tried to called them to tell the I did not receive my data for the month but they did pick up the line I send them a watsup message because they also have watsup number , they just read that message they never respond , come debit order date they debited my account , following month same thing happen j didn't receive my data but my account was debited , the third month I also didn't receive data but I make sure by debit order date the was no money in my account , few weeks later they called me they told me my account was in arrears I told them everything , they said they want to fix that problem , I told them I no long required their services they should cancel since I was on the month to month , they send me a cancellation form which I fill that form and send it to them but until now they haven't cancel that contract now they are sending me emails saying I owe them R699.