STAY AWAY FROM HOME CLOUD SOLUTIONS!!!!

STAY AWAY FROM HOME CLOUD SOLUTIONS!!!!

They do not supply you what they promise you over the phone, nor what their website sells you.

From their website: A High Speed, Hassle Free home Internet, up to 90Mbps

I have been struggling with my internet connection for a long while now, the latest struggle started on the 6th July 2018 and is still not resolved. Of late my internet speed is a low as 2Mbps, on good days barely touching 10Mbps.

I am fed up with this pathetic inadequate service, and would like to cancel my contract, move on to a better ISP provider, but as expected, Home Cloud Solutions wants to charge me a huge cancellation fee.

I have explained to them telephonically, and by email time and time again that they are not fulfilling their side of the contract (A High Speed, Hassle Free home Internet, up to 90Mbps) I am thus entitled to cancel without a penalty.

The issue has gone so far that the two people I have spoken to, Sherridan Ramsaroop (Customer Support Manager) and Jean Castel-Smith (Customer Support) have both admitted that they can’t do anything more for me, they have now passed me onto a Operations Manager, who is too busy and too new to get the issue resolved.

I am getting nowhere, all the while paying for a service which I am not receiving.

STAY AWAY FROM HOME CLOUD SOLUTIONS!!!!