Shocking customer service!

So disappointed with this internet service provider when it comes to its call centre. Called in numerous times today to get in touch with their technical department just to get the balance of my package. Called the 031 number and it said "It was no longer in service", called the 086 number and some lady said she was transferring me to the technical department only to speak to a lady who seemed like she didn't know what she was doing. She asked me to hold and then she dropped my call. Called 3 more times and i kept been transferred up and down. Thank god i took a month to month sim. Dont think ill be proceeding with it next month.