Rotten Sevice

2 months ago I app**** for a SIM only internet package from Home Cloud, the SIM card was delivered, however it was already opened and when I asked the courier guys they had no clue why!! I then returned it and contacted the Sales Person who assisted me with the order. She told me that they open the SIM cards to check if they're working. She told me they will resend the SIM which never materialized. Today I receive an email from their Debtors department stating that I am in arrears and when I ask them arrears for what as I never had an active account with them, their Debtors Administrator, Nwabisa Mbewu replies with a condescending mail, which I will furnish if required. From where I'm standing, a company like this should not be asking for business as they don't even know what that means, let alone how to take responsibility for their mistakes or apologise.