Poor service from Homecloud

I run out of anytime date since Wednesday 7th October 2020. Due to previous problems with Telkom i was thinking this is the problem again. Irrespective of me trying to contact Homecloud via whats app, telephone calls and even lock onto their website NO response up to today, 12th October 2020 a top up On Thursday, 8 October i purchased a t anytime data bundle for R349.00. I paid from my Nedbank account to their Nedbank account at 11:42. I even mail and whats app the proof of payment to them. Up to day the new data is still not on my account. I am very upset with the poor service delivery of this company