Poor service from homecloud

I would like to cancel my subscriptions it's taking a few whatsapp's couple of emails and numerous phone calls with no result. The manner how some of the whatsapp consultants deal with you is shocking in my opinion i have send 4 emails requesting clarity on the total amount i need to pay for cancellations and have not received any feedback, from billing or cancellation team can i just ask that i be assisted please i do not feel like a customer, I see a lot of unanswered complaints do you have a QA department?