CT
Carien T
1 reviews | Active since Nov 2018
14 Nov 2018, 16:39
Poor service by Home Cloud
Home Cloud does not answer their telephones. Nobody bothers to answer my e-mails. They cannot give me an explanation of any of my questions. Their service is pathetic - there is no after sale service at all.
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Replies (1)
Home Cloud's replyOfficial
22 Nov 2018, 14:33Hi Carien, thank you for your feedback.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
Best regards,
Home Cloud's reply22 Nov 2018, 14:33
Official
Hi Carien, thank you for your feedback.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us.
Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:
Top-Ups / Upgrades:
***
Technical Support:
***
Billing:
***
Referrals:
***
Arrears:
***
Data Balance Checks / Sim Swaps:
***
Contact Numbers:
Business Hours:
***
Monday to Friday: 8am - 5pm:
After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours.
Best regards,