Poor Service

This is a very bad customer service I have ever seen in my entire life. i made the payment on the 30-04-2020. I received my sim card on the 14-04-2020. Today is the 18-04-2020 my sim card is still unable to connect because is not activated. next week the deduct the money but I never used their service. This is really poor I haven't use their WiFi yet imagine.