Poor Customer Service - Incorrect debit order dates - No contact from Business

Good day

I would like to know why, on 5th December 2018, we had an outstanding amount of R227.47, but yesterday, 29th January 2019, when I spoke to Jo, I was informed that this account is in arrears with more than two months.

1. The outstanding amount of R227.47, apparantly is outstanding since December 2017, no notification was ever received regarding this matter, therefor unpaid, although banking details are correct on your system, why has this not been debited?

2. According to this statement, we do not owe anything except for the said R227.47, but I was told yesterday that we owe more than R1400??? How does this happen, as, according to Jo, this arrears amount is from April 2018???

3. The final amount, outstanding, according to your statement, is for January 2019, which was debited on 25th January 2019? Why is your system not updated accordingly. My wifi is still not active. This is unacceptable.

Also note that when our sim card expired in November 2018, I was told by Jo that the two weeks that we were without wifi, would be credited. It has not been done. As soon as the above problems have been sorted out, and I have the correct amount, I will make payment of the CORRECT outstanding amount immediately.

Also please note that the debit orders for April 2018 and February 2018 was returned unpaid due to incompetence from your side, as debit orders was processed on the 24 th of the month, although authorised debit order date is scheduled for the 25th of the month. Kindly also make a note, that in case the 25th of the month falls on a weekend, the account should be debited on the Monday only, not the Friday.

This exact email, will also be forwarded to Hellopeter.com as well as the Customer Consumer Council, as I am sick and tired of having numerous problems with your company. I have problems connecting with you to sort out this account, I send emails every single day, I phone every single day, no one phones me back and no one is ever available to take my call. I have been trying my utmost to sort out the mess caused by you, but to no avail. Contact numbers on your website does not work, emails sent to every single email address listed, goes unanswered, phone calls gets ignored, but you are quick to switch off my wifi due to non-payment.

Kindly get back to me as soon as possible with the correct amount, for me to effect immediate payment.

Regards

Riana Beneke **********