Pooooooor service

My husband app**** for lte and it was approved on Wednesday received an email to send the sim number for activation turn around time is 12-48 hours it has been 72 hours and sim is still not activated online support does not respond and when they do it is always the same your sim is not activated yet this is poor service to a new client please can you activate my sim? You have all my info and banking details but I have no internet service????? Mr L Erasmus