PATHETIC SERVICE

PATHETIC SERVICE

Homecloud application done on the 12th April. Sales assistant Mbali Madida Approval of application dated April 19th 2018. 1st invoice received on the 25th April (invoice HOME220656 @ R421.15) After numerous whatsapp messages to Mbali and no assistance accept that she informed me of her working hours and that she cannot assist me outside of her working hours. I then submitted my. Complaint to HOMECLOUD contact us email address and cc Mbali on the 25th April. 26th April second complaint sent to Homecloud……. Mbali then responded and gave me some lame excuse of why my data has been depleted and then suggested I upgrade to a bigger package. May 17 received a generic email from the noreply address informing me that my account has been created….. Shocking as I already received an invoice but my account is now only being created. May 21…. Based on Mbali’s suggestion for an upgrade I agreed to upgrade. I believe this was a sales tactic… sell a useless package and when customers complain suggest a bigger package and have them sign a contract…… June 25 invoice HOME233496 received. I then queried why I was invoiced R469.41… my monthly package is R402. What was the additional charge for? Kerissa responded on the 2nd July informing me that she will look into it and revert. I followed up on the 4th July. No response. I then decided to reverse the debit order and wow by some miracle I received an email from Anisah informing me that my debit order bounced. I informed her why the debit order bounced and she again promised to investigate and revert………….. AS USUAL NO RESPONSE FROM HOMECLOUD. July 30 I again sent a complaint through as I was being double billed…… I made contact with Mbali and as per my understanding I pay for what I use……. If my services was paused why am I being double billed? There was no service to use so why am I being billed as if the service was active? Mbali promised that someone in the finance department will get back to me. AND AGAIN NO RESPONSE…….. 30 July I requested that the service be cancelled with immediate effect as I have been patient for too long and clearly HOMECLOUD cannot and will not assist me. Mbali and the billing department was included on the email. Again by some miracle Mbali responded and informed me to submit my cancellation request to ********** Not once did she even try to retain me as a customer. She showed no interest and as my account manager this is rather shocking. Cancellation was then again forwarded to the address that Mbali provided. 3rd August I received a call from Anisah informing me that my account is in arrears. I explained to her that I submitted cancellation. She was not aware of this. I then forwarded the email to her. NO RESPONSE OR ACKNOWLEDGEMENT. 29TH August after receiving yet another invoice. I again sent an email to Anisah, Mbali and cancellations informing them again of my request to cancel, I also attached the original cancellation request.

AGAIN, HOMECLOUD PLEASE CANCEL THIS ACCOUNT.

If your service was up to standard i would still be a client. Due to lack of assistance i cancelled with immediate effect.