Pathetic Homecloud service

December 2018 I received a phone call from Homecloud and they informed me that my WiFi simcard is faulty. So a new simcard was sent to me but for almost 3 weeks I couldn't use the service. Then all went well until end of January and again they disconnected my services because they said I owed them .49c And in March 2019 again when I phoned after I noticed that the WiFi is not working they said the simcard is faulty and yet again another one was sent. Ever since I was not able to use their services. I phoned 12 times on one day and everytime the lady that answers the phone put me through to someone and I get put on hold and then the line is dropped. I have sent numerous emails to each and every email address I have of Homecloud and the only reply I got was that they apologize and that I can cancel if I send the deceased account holders death certificate. Nowhere have I ever mentioned in one of my emails that someone has died. I asked for reimbur*****t of almost 4 months that I paid for their services but was unable to use it and yet again, no reply. So I asked for a new router as it seems logical that after the 3rd simcard that gets faulty, there must be a problem with the router itself and not the simcard. Yet again, no reply. I am now sick and tired of asking nicely and politely and waiting for someone to actually assist me. I am not paying another cent until my issue has been resolved and an agreement has been made on how my lost money will be reimbursed. I even made use of their new "tickets" that they have online and that also states there is a 48 hour responce. I logged 2 and it has been more than a week already and nobody has gotten in touch with me.