Pathetic Customer Service

<p>We took out a month to month contract with Home Cloud round about the second last week of March 2017.</p> <p> </p> <p>First the sales consultant Dean could not send us a proper quote and my husband said to me, I dont like dealing with companies that cannot even provide you with a quote, needless to say we went ahead.</p> <p> </p> <p>We went ahead and paid for the router, the router was sent without activating the sim card which Home Cloud confirmed was done before dispatching.</p> <p> </p> <p>A few days passed and the sim was still not activated, no one phoned me to update me on why the sim card has not been activated. I decided to cancel the contract only then urgent emails was sent for the sim card to be activated.</p> <p> </p> <p>I told them I am not interested to do businesses anymore with them and that they should go ahead and cancel the contract.</p> <p> </p> <p>I was advised by Anisha we will be refunded within 7 working days, needless to say today is the 9th working day and guess what no refund, no phone call to give an update on why the refund is still not reflecting.</p> <p> </p> <p>On the 6th day I received a phone call from Jordache telling me there is a cable missing, I was so shocked that it took them so long to realize that a cable is missing, I said to him we sent everything back that was in the box, no he says to me they will have to deduct the money. I said to him there is no way you will be deducting money for something we dont have. I asked him dont you guys check when you receive goods back that everything is there, or do you only check the day before the refund has to be done if everything is still there to delay the process.</p> <p> </p> <p>Their service was pathetic from the time of application, I should never have proceeded with the application because now I am struggling to get my refund which I was promised to receive last week Thursday.</p>