pathetic customer service

i have been calling homecloud since 04 Oct 2018 because my sim card did not pick up signal. the supervisor according to the consultant was in a meeting since 10:00 on thursday. she told me they get back to me, they never did. i called again on 05 oct 2018 around 08:30, the consultant said he'll get back to me within an hour, they never did. when homecloud is telling you that you have excellent LTE coverage, think again because i spoke to TELKOM directly yesterday and they told me that my address do not have LTE coverage at this time (homecloud said i did in may this year).

i will be cancelling my month to month contract as soon as they answer their phones.

Pathetic customer service.