Not getting service I'm paying for

We experienced problems with the connectivity for the WiFi for the month of June and to date nothing has changed. Homecloud has debited for July and we still have no connection. Calls don't go in, emails are not responded, whataspps not responded. We not getting the service we are paying for and I have no one to escalate the problem to. When applying for this, it was quick service, everything done smoothly to get me onto their books. Now that the service has to be provided no one is available to assist. I've never experience such in my life!!!!!