No service! Wrong product provided!

I have been phoning since yesterday and i am not able to get through. Sure its holidays but there must be some sort of customer support. Not good. I phoned last week to make sure there will not be any problems but as I should have known, there are problems. I had the 50+50gb deal and recently upgraded. You were quite happy to take my money so I assumed I would get my 100+100gb data, which I upgraded to. This is not the case. I phoned last week to ask why it shows I have 50gb when I do a balance check and the lady promised me that when I finish the 1st 50gb that the next 50gb would load. So its holidays now, i had family over and i usually play music off of the net, watch youtube, livestream shows, but I couldn't do this because Homecloud **** to me and then went on holiday with no one manning the phones. As I anticipated, after the 1st 50gb was used, my internet got paused and now I have nothing. Absolutely disgusted. Lets hope someone comes back from holiday tomorrow and lets hope they can fix this. Even though they cant fix my holiday. The fb page states that they typically reply within 1 hour. Nonsense. Useless service