No Service, no callback, no internet

HI

We have call Home Cloud Solutions multiple times, they are a ISP, but no call center after hours, when you mail then, its Christmas, we will help you only in the new year, so we must wait with no internet till the next year ?? We buy data topups on the app, but they still need to activate it manually , its a joke Please get us out this ****py contract guys, its not a functioning ISP Guy, dont use a 3rd party provider , go direct rather

Neil