No service

I received my router with the incorrect information. They sent me details for a Telkom account and not the Vodacom account that I signed up for. I was, therefore, unable to connect to my Huawei portal. I was also not able to download the Vodacom App to manage my account. I sent an email to the company requesting the correct information. No one responded. After two weeks, my internet stopped working altogether - I could not use the product. I phoned Home Cloud several times through the day. Each time, a consultant said they would get back to me. They never did. After several failed attempts to resolve the matter, I contacted them to cancel my contract. I immediately received an email from Charne Leafe (the only correspondence I've received from them), informing me that have to pay R9625.50 to cancel my contract. My only reason for wanting to cancel this contract is because I have not received the service I was promised. Needless to say, I'm going to obtain legal advice on how to deal with this matter.