My Home Cloud hellish experience

I have a 100+100 gig 24 month contract with Home cloud starting 27/03/2018.

I've had the worst year with homecloud (Home Cloud Reference No: 14776).

From recieving dead sim cards, billed incorrectly and also debit orders running early.

Now homecloud has added a 10+10gig subcription costing R249 without my knowledge /approval /consent.

And now my night surfer data (100gig) is also removed/depleted without my using it all.

What is going on with my account, can someone help.