MY 7 STEPS OF HELL!

I'm seriously stunned by the lack of service provided by an ISP in 2018. MY 7 STEPS OF HELL Step 1: Cancelled my contract, took 2 weeks. Step 2: Wating for a refund, took 3x weeks and numerous emails after cancellations. Step 3: Received a statement indicating my account is still active and debit order still active. Step 4: Notified HOMECLOUDSOLUTIONS about the mistake, they blame 3rd party partner. Step 5: UBAMBOCENTRAL messed the account, and the debit order was actioned. Step 6: Notified them and asked for acknowledgment and immediate refund. Step 7: After 4x emails and 4x days, NOT EVEN A SINGLE RESPONSE!

This is seriously the worst billing, support, and accounting system I've ever experienced from a company.