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My husband made a over payment on 10 May 2019 we requested from the bank to do a reversal friday 17 May 2019 we went to the bank to check on the process and they couldnt do it so they said to contact home cloud to do the return of R3000. I Spent the rest of Friday 17 May & all morning of Saturday 18 May trying to call the offices all numbers i have ring then i get a message saying "The number you have dialed is no longer in service" i eventually got through on whatsapp after no luck with emails either and that person got the ball going with regards to my refund but that is where it ends, i am now on Day 3 of waiting for my refund to be processed tuesday 21 May i was told it will be done Wednesday, wedneday 22 May i was told it will be done today 23 May i have now sent 3 emails since 8:33AM and 2 whatsapp messages and no one seems to bother to get back to me, i have other bills i need to pay with that money, yes it was our mistake but the money has been in the account for almost 2 weeks i requested a return on