Lazy and *********** Agents and misinformation Provided

i have had nothing but issues with homecloud. They are extremely unprofessional and also give incorrect information. When i signed up with Homecloud in December 2017, the sales agent Thokozani informed me that because I have a low credit score, I would not be able to get a contract. He Offered a month to month sim only and i accepted it. all was well until a year into the contract. Homecloud's customer service dropped drastically. They have a whatsapp line that they mostly ignore. Calls constantly get dropped or not even answered at all. when calling 5 or 6 times, they do not answer, when trying to chat to an online agent, they never never answer. so they avoid contact like the plague.

when i enquired about upgrading to the uncapped package for R899.00, they informed me that i must fist cancel my sim only and then reapply for the uncapped package because its 24 months. so i was denied that package.

I called in to cancel and the agent Kerissa Pillay told me that i am in a contract of 24 months. which is lies. i NEVER AGREED TO A 24 MONTH CONTRACT. she wants a cancellation fee that should not apply to me. I always have to call back and chase after them. I spoke to her on wednesday 31 July and she informed me that she would call me back today, friday 02 August 2019 but she never did. I called and spoke to Laurelda Jaftha who advised me she will pass on the message. These agents are really *********** and getting paid for it to boot. its now 20:16pm and i have not had a call back. they want to act all shocked when a person wants to cancel but if they did their jobs CORRECTLY it would not come to this. Homecloud is the bane of my existence. they want to try and trap me by saying i have a contract when i do not.

since all calls are recorded, you can pull them and listen to them. listen to it when the agents informed me that I am on a month to month package. (december 2017). llewellyn crosby and Karabo needs to know how their agents are taking theor company down the drain. I want to speak to a manager not an agent because they have shown that they are too lazy to even call back,