Jared

I have a contract with Home Cloud Solutions but I am now regretting the decision of even signing this contract, because of the below issues I am having:

firstly, the SIM card is not under my name, so I cannot do anything on it as i am told that the sim card must be under my name in order to do anything, for instance I wanted to twin the sim but I cannot, I did speak to them and they said this will be fixed "month end" it’s been two months now but still nothing happens, the sim card is still not under my name.

secondly: I did the top up around the 18th September which means the top up should expire on the 18th of October, but on the first until today the topped up data is now no longer in use instead i am now depleting my monthly data that I received on the 1st NOT the topped up one, the topped up one is now just there waiting to expire, I was promised to have this fixed from the 3rd, today I called I was told the something. Customer service at its WORSE POINT!!!!