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Wes M

1 reviews | Active since Oct 2017

17 Oct 2017, 01:17

I've been having issues with data dissapearing and even total non service regarding my data contract. Basically every month I pay for a service that is non existent. The technical help desk is also very unprofessional and unreliable.

I haven't used my HUAWEI-B315 router and even data for more than a month. It was totally powered off and I been using my alternative ISP and router. Than Saturday I had to start my studies and decide to use my Telkom data and router since I pay it on a monthly basis. To my surprise the device connects but has a 'no data' error... I even tried it after 12:15am because I hardly use my night surfer data... Still 'no data'. I rebooted the router a few times without any success. The call centre at Home Cloud Solutions keep directing me to the technical team which has no clue on how to assist and they never provided me with any feedback... Now my calls don't even get to the technical dept. They just keep my call hanging on and eventually they end my call without any communication whatsoever. I also no for a fact that I am not the only unhappy customer.

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WM
Wes M's update23 Oct 2017, 08:08
Reviewer Update
18th October 2017, I decide to complete a contract cancellation form and send it to ********** at 8:10am. 19th October 2017 at 8:48am, I receive a response eventually, however it is not an effort to try and resolve my situation but a notification from  (Processing Administrator) that I am liable for an amount of R1110.00 due to early cancellation (21 day cancellation policy). Please note that no contract policies have been sent to me at all. So basically after the 21-day policy has passed me by with my 3rd payment for not any service delivered then I can cancel? I still to this day have not received any support calls from this company relating to my issue. Please assist or advise… I am not asking for a miracle or any special treatment, all I want is what was promised to me within the contract that is all. Regards and I appreciate the time taken to ensure that businesses deliver on their service provider contracts.