Is Home cloud *****ing from us

I am 1 year with them, never had issues, now only half of my data is loaded over monthly, but still paying same amount, and my bill states the amojnt i am due. Telkom is giving for its clients free acces to showmax and other LIT services,but not given through homecloud service privider witch is telkom, so they basically *****ing my data. No response, tickets not working and so the ticket system also,all the emails is not in use anymore and no one is picking up the phone. Is there any one that can help, or assist in any matter