Incredibly bad service ! No response, No follow through

I have been with Homecloud for a few months. Sales was good, but support and admin is dismal. You can top uo on their site, but the pay fast link does not work and has not been doing so for about 3 months. I paid money into their account and it took them a week and a half to top me up. I arranged a upgrade on the 13 March and was promised that it would be complete by end march. This was not done. When i sent an email about a week later I received a response that she was unaware (but she had emailed me before to say she would do it) and I would only receive my top up end April. I have tried to call , the landline does not work. I have tried to email and no response!!!

Very bad