Incompetence and bad attitude from staff

the experience i have had with this Homecloud is PATHETIC, their staff is useless, ***********, bad attitude, don't care attitude and have no customer treatment experience nor values. i called them several times in October trying to report the sim card that didn't have signal for 2 weeks i got hold of 2 guys from their technical support who seemed clueless and a month ended without my query being resolved. my monthly subscription should be R199 and when i got my 1st invoice i was billed R220 the additional amount was described to be admin fee. November i got an invoice, immediately i called and asked when will i get feedback on my ongoing problem, i forfeit uncapped data, all they care about was for me to make a payment for November though i forfeited my 2 weeks in Oct. a lady by the name of Lungile helped me eventually, they replaced my sim card and she told me i will be credited the amount for the time i didn't have connections. last week i called and spoke to the lady by the name Natasha Mahlatsi from accounts, i wanted a revised invoice as the one she had sent doesn't add up, she understood my perceptive and promised to send me a revised invoice, today i call her and explain to her our agreement we had last week and furthermore i told her my night uncapped data is not working again even before i could finish talking she had transferred me to their technical department, which she didn't even explain to the other lady why she transferred me, i insisted to be put back to her and asked her why she does what she did, she says she though we were done, and i told her that she's got stinky attitude and unprofessional...

i think ke sharp with this bunch of *********** so called home cloud solutions.

i want out, i can't put myself under this kind of service, i send them an email asking them if i got another package they can't offer should i be penalized for that?