Hopeless services

About two weeks ago I made an application for an 80gig home office WiFi package with the above mentioned company. Untill now I still have not been connected and after numerous chats with their agents I am utterly dissatisfied with the service provided I even requested to talk to a manager who's email address was provided, which I emailed on the 15th of Feb 2021 and still my query has not been addressed. Last week the 19th of Feb I had requested for my application to be cancelled and have not recieved any feedback regarding my request. On the 20th I again made the same request for my application to be cancelled as I was not satisfied with their service and I was informed via live chat by an agent this can only be done Monday - Friday. Today the 22nd of Feb I again made the request for my application to be cancelled and was informed that cancellation will take up to (30) thirty days and also that I will be billed for this service... My question is, why or how can I be billed or charged for a service I didn't use also do not want anymore?