HomeCloud- worst Service in RSA

I ordered my WiFi data through HomeCloud on 22 February 2019.. many calls to the agent - Nicole de Bruin- and every advertised number, Whatsapp’ s and emails, the sim finally arrived. Despite their promise of 7 days delivery from date of order, the sim finally arrived on 17 July 2019.. Still no end to this saga. I installed the Sim , guess what ? Nothing works. I think I am either going crazy or I’m really stupid. Off I go to an IT company for assistance just to find out that no data has been loaded. Now I go through the same process of making calls, logging “tickets “ with the support desk, sending WhatsApps & mails, 4 days down the line, B. P and frustration levels sky high and finally Nicole sends a link” and informs me they have changed the system. Am I supposed to know this? I try and make contact as I have questions and again receive the silent treatment. Meanwhile I cannot use this sim or even activate and or access the data. And then - this blows my hair back - I received an invoice. I was gob smacked. I respond to the mail and they state they will respond and resolve the matter. Add insult to injury, one of the mails I responded to, replies with “Good day Valued Customer Thank you for getting in touch with us ! Please note this email box is unattended , please log a ticket with the relevant department using the link below and we will be in contact with you shortly . https://www.myhomecloud.co.za/support ” I might have a workable sim by 2020! And will not pay one cent for a service I cannot utilize. My point - the age old saying - if it’s too good to be true...... very valid in this case. Please, if you are thinking of getting a data bundle to support your WiFi or use as WiFi- choose any other company barring HomeCloud!!