HOMECLOUD WORST INTERNET SERVICE PROVIDER EVER

Where do I start? Well the first month, the internet worked fine. I bought the 200 GB per month and it took me to the 19th of the month. The second month, the internet worked fine but after the 1st week of the month, I got a notification it was out of data. I tried to cancel the 200 GB package and upgrade to their Uncapped. No one has let me know if it has been approved. I have been trying to get hold of Homecloud for nearly a month now and they don't respond to emails. Their number ********** says out of service when you phone it. I have left messages on FB. They don't respond to messages on Whatsapp. They billed me R808.00 by debit order this month and guess what? Well I have no service. There is no internet and my wifi is telling me that there are no data packages. They are a Ripoff company. I thought Telkom was bad with service but these people are utterly terrible.