Homecloud - Where incompetency is the order of the day

Last month I had some financial issues and my debit order could not go through. A few days before the debit date,i tried phoning Homecloud numerous times without any answer on their end. the one time the phone was answered,i was placed on hold and left hanging,i eventually hung up after 7 minutes. Early in November I received a call and a mail from Sinehlanhla Dlamini who informed of my story and said that they can take a double debitorder at month end. On 20 November Homecloud debited my account but the debit order was returned and I must pay the cost of R150 because Homecloud did not do as instructed. Homecloud will refund me the R150 for this as this debitordr was unauthorised. When I received my statement this week,I rep**** and also copied in other parties and advised that the statement was incorrect and any attempt to debit the incorrect amount,would implicate them with legal action. No-one from Homecloud has made any contact with me,the wrong amount was debited from my account and this on the wrong date too. My debitorders go of on the 1st of the month,not when they want to take it. Is there a competent enough person at Homecloud that can deal with this matter sufficiently???I wonder. The debiteorder that was taken in erro last night will be reversed and the correct amount (statement amount - R150) will be paid to Homecloud.