HOMECLOUD TAKES DEBIT ORDER WHEN THEY HAVE CONFIRMED IN WRITING THE ACCOUNT IS CLOSED 3 MONTHS AGO

I took out a 12 month contract with homecloud and had average service from them - the contract expired in NOvember 2019 so in September I gave them a month notice as per my contact - I received back written confirmation from Kerissa Pillay the Billing Administrator that my last debit order would be 2 Nov 2019. I thanked her and thought the matter sorted. At the end of Nov I received an invoice for December so immediately went back to Kerissa and asked she ensure this was cancelled and my account closed. I received no response - I sent the mail again - still no response. Now today 2 Dec my account has been debited. This is *****. They have given me written confirmation of the cancelling of my account at that no further debit order would be taken yet it was. No one answers the phone or answers emails. I am starting legal proceedings fro ***** against them. DO NOT EVER USE HOME CLOUD!!