Homecloud Solutions **** poor service

We have been clients with Himecloud since November 2017. We have experienced problems with their service since November 2018. They would disconnect our service without notification, when you phone them, none of the numbers listed works, when you log a support ticket online, the problem is not resolved. If you are lucky enough to actually get through to them, and you get angry for not being able to explain why the service have been disconnected, dispite them receiving their payment monthly via debit order, the phone gets dropped, and you battle yet once again to get through to their phone lines. I am sick and tired of having to pay for a service that one does not receive. Everytime they promise a credit to the account, yet every month, they take their full installment. We have been offline so much, that they owe us at least 4 months worth of internet service. Yet you get no response. I have already laid complaints about this company via your site on numerous occasions, yet nothing happens. Homecloud Solutions' contact details are as follows: ********** 107 and ********** 481.

Could someone please do something about this, I am sure I am not their only client feeling that they are *****ing my money. I pay for a service which I do not receive, customer service is beyond **** poor. Therefore the conclusion is that they *****