HOMECLOUD - SHAMBLES and should be shut down!

ABSOLUTELY A SHAMBLES OF A COMPANY!!!!!!!!! The service given to me prior to signing up was impeccable, clearly to get me to sign on the dotted line. Ever since I had to do sim swap I have had nothing but NOTHING (yep that is exactly it, nothing) I received my new sim card on the 1st April 2019 and was advised via email to let them know once I received it from the courier so it could be activated. 12 days later, numerous emails to support@, billing@, ga@ and whatsapp messages and live chat messages I still had no internet and no way of having my sim card activated. I even threatened to write a review on hellopeter! Did that even warrant an answer? NO, Cue the brilliant Support Manager JARED who finally after I got through to their non-existent call centre expressed his apologies for my issues and what I went through and promised that he would activate my sim card there and then, he would also make a note to credit my account. He promised he would call me at 5:30pm that day to help me set it up, guess what, no call from JARED. OH and when I receive my next bill, guess what NO credit????? I start to email, whatsapp, call, bla bla demanding Jared contact me etc. etc. I now sit here on the 22nd May 2019, without wifi, not knowing if my sim has been activated, still paying my monthly debit order IN FULL! ..............I cannot believe a company like this, is able to still be in business and rope people into signing up when the after service well, can you even call it after service? HOMECLOUD - before and after service (it feels like I was sold a parachute by Chuck Norris which turned out to whilst jumping out the plane, have no cord) I mean could you imagine the sheer devastation??? HOMECLOUD - you should be ashamed of yourselves taking my money every month and not giving an absolute hoot about your client!

I cannot believe this company has not been shut down after the amount of reviews and turmoil people have been put through.

Regards Gemma Johnson