homecloud - pay for wi-fi that you never receive

i subscribed to homecloud for wi-fi for my home in july 2018 - it was an 80gb package for which i understood i would be paying R399.00 per month , all went well for 1 month , until i ran out of Data after 3 days of september - after not using wi-fi , having been away . i called to query how i could have run out of data if i had not been home that month , no- one called me back after 3 phonecalls to homecloud . i then requested a cancellation form and emailed it back to homecloud on 14 sept 2019 , i requested confirmation that my form had been received and received an email stating that yes , it had been received . i have been billed every single month since then and the debit order reversed at my bank , i have had to take leave every month to go to the bank as well as pay bank fees for the reversal of a debit order - amounting to R80.00 each time . couple this with the days i have had to take leave from work and petrol to drive to my bank i am over R3000.00 out of pocket due to lost revenue . i have called for recompense 3 times and each time i have been told that "someone will phone you back " obviously this has not been done . i have just received another bill and i await another debit order and another days leave and more lost revenue . definitely do not recommend homecloud and i do not expect a call back as that seems beyond their ability .