HOMECLOUD IS THE WORST

After signing up with Homecloud for home wifi i decided to cancel because I was not happy with them for various reasons. I know that there was a cancellation fee to be paid and I asked whether I could pay this amount off with the same amount that I paid them for wifi every month. I was told via email that yes this I can pay it off. I received a statement which stated that R1600 would be debited from my account for the cancellation fee and services. I immediately rep**** enquiring about paying the cancellation fee and advised that this has been discussed and arranged by one of their team members. I am very unhappy with Homecloud as they did not stick the agreement that was made 2 months ago already.