HomeCloud - Get your **** together!

1. What an effort to get through to your offices. The number is either not in service or at 08.05 no one is answering the phone. 2. *** service. I have been waiting three days for a small issue to be resolved. I suddenly had no service on my wireless device. I was told that there is a fault with the sim card and had to go and buy a new one. So I did. Phoned back 10 times to give Emma the new details of the sim I bought. She advice that the device will be working within 24hrs. Its three days later and I still have no service. Then she said that she will check with the nerwork guys, and apparently the problem is with them. I was then told again to wait 24hrs, today is day three, still no service. To have a sim swap at any other service provider takes 4 hours, how can this take three days. 3. You hold at least 10 - 15 minutes to get through to technical support.

I am DONE dealing with the lies. Emma was not even able to give any kind of update or assistance as to why it's taking so long. When I requested to speak to the network guys, I was told that they are in a meeting and I cant hold for that long and I have to phone back. She said that there is nothing further she is able to help me with.

When you enter into the contract with HomeCloud they are the nicest bunch of idiots but after sales is non existing.

Get my network/service on my device sorted. I will not be making any payment toward an account/service that is not working.