HOMECLOUD ARE YOUR WORST NIGHTMARE

I started using Homecloud 2 years ago... I used them for a year it was the worst service you could ever hope for. My internet line service was very slow to the point it was unusable on many days... it was also offline days at a time. Besides from that the administrative side of the business is a nightmare. Continuous incorrect billing that took months to resolve overbilling and double charges. I was paying the account manually, I wanted to try upgrade my line and they forced me to fill in the application form again from scratch. On the application form I put in big bold letters DO NOT PROCESS DEBIT ORDER ON MY ACCOUNT AS I PAY THIS MANUALLY. The assholes did not upgrade my line but they installed the debit order on my account. I cancelled my service with them immediately. They did not want to accept my cancellation of contract they wanted me to pay them R4 000 or whatever it was cancellation fee contract before they would agree to cancel my debit order. That was over a year ago they are STILL DEBITING MY ACCOUNT TO THIS DAY. I have to manually go into the bank every single month to reverse their debit order and waste my lunch hour and petrol and parking fees. I can't implement a stop order on this because Homecloud use a different reference number every month. This company is a nightmare PLEASE DO NOT SIGN UP WITH THEM!!!!! I CAN'T GET RID OF THESE PEOPLE!!!