HOME CLOUD WON'T HELP ME BLACKLIST THE PHONE!!!

Good day

I lost my cellphone which I bought from Foschini, MTN being the service provider. However I never used that Sim Card, I used Telkom which I received via Home Cloud. Upon losing my phone I called Telkom to Blacklist the phone for me and they said they cannot, Home cloud needs to send the request on my behalf as I took the contract via them and Telkom would blacklist the phone immediately. Home cloud is the middleman between us, which is true.

I then called Home Cloud over 10 times and no one wants to assist me, they told me that they only gave me the sim card and that they never send such requests to Telkom. I explained over and over to them that Telkom said the request must come from them as my Administrators, and still they refused. I then called the Team leader Curtley Ngubane who is the Sales Associate, and it is the same person who helped me with my contract application with Home Cloud. He said the Technical team should help me with this issue and transferred me to the department, where I spoke to a lady who told me the same story that they will not do that. I went back to Curtley and sent the e-mail telling him they're refusing and he never got back to me. Basically everyone is ignoring me now.

I lost my phone 4 weeks ago and I have not been able to blacklist it to date. And I cannot claim from the insurance without the ITC reference and Police case number. And all because Home Cloud refuse to send a simple e-mail to Telkom and request the blacklisting of my phone.

I have been nothing but a loyal customer to Home Cloud, but the way I am being treated is just appalling. I am going to report to the Ombudsman if I get no response from this aswel. I NEED MY PHONE BLACKLISTED PLEASE!!!

Regards