HOME CLOUD WHAT??

I put the nature of my review as other, as this issue is not about a single problem with Home Cloud, but multiple ones.

Initially I signed up for the 55Gb package, way back in December 2016. The contract, if you can call that a contract, had very few details, for instance, there was no clause for cancellation fees, no clause for upgrading/downgrading, etc. I spoke to a Nicole Schickerling at the time, who ensured me everything is fine and should I decide up/downgrade, it is just a phone call and they will assist.

So, in mid 2017, somewhere around June/July, I sent Nicole an e-mail, seeing that our data usage was much lower, to downgrade to the 20Gb package - because in essence, all this bragging about double data when all I want to do after midnight is sleep, is a bunch of ****, but got no reply. Sent another mail around August, see, I actually work for a living, I don't spunge off my clients like they do and when a complaint arises, and when no response was forthcoming, I reversed the debit order. THAT got their attention real quick. I received a phone call from customer service/billing/don't give a **** department, after explaining what happened and why, I got a roasting from the other side of the line!! How can I cancel a debit order, blah blah blah, and Nicole is no longer working there, by the way. Why is there no notification on her email? Why weren't her emails rerouted to someone else within the company to assist clients?

Long story short, in October I decided I had enough of their bad service and sent a cancellation document through to Natasha Mahlati. She eventually responded in November, after I sent another email regarding the cancellation, stating I needed to pay R1440 cancellation fee. I immediately followed this up with another email, stating that since the beginning of October 2017, their device was switched off, I have moved to another service provider (one who is actually giving me real double data), and that I have not signed on any document that a cancellation fee is required. To date, no response from her.

The in January 2018, on the 27th to be precise, I decided, hell, I am still paying this contract, let's check if the signal is on and use the data I am paying for anyway, guess what? No signal!! I took a picture of the router, and sent Home Cloud an email, attaching the photo, asking how long has the signal been off while I have been paying every month. On 01 Feb, you guessed it, they deducted their R480, with no response to my email received at the time. I sent another email, receiving response from Kerissa Pillay, asking if I wanted to cancel. I referred her to my emails from October and November 2017, up until today, I have not received a single response from them. I followed up with another email this morning, telling them that I will be taking this matter to the media, they have absolutely no customer service, they breach contracts left and right, and they have contracts that are up to ****.

Oh, they also blocked me from commenting on Facebook, and I believe I am not the only one, due to bad publicity. If you cannot stand the heat, stay out the furnace. I will definitely not be promoting them anywhere, except to warn people about them. Stay away, they are bad business.