Home cloud - top up FLOP

I tried purchasing a top up data bundle via the online portal ... payment went through but top up was unsuccessful. Then received the notice to say I should either email or contact Home Cloud for refund. I sent the email the same day. However it was a Saturday so didn't expect them to respond but followed up the Monday also with an email but this time I tried the contact number but the number was apparently no longer in use. I tried the direct messaging via their website only to be advised I SHOULD CONTACT PAYFAST FOR THE REGUND??: SERIOUSLY PAYFAST WAS WHAT I MADE USE OF TO PAY THEM. I TOLd the as per the notice I was supposed to contact Homecloud for the refund as I bought alternative data when the top up was unsuccessful. Homecloud advised that there was some error but I will receive the DATA...I rep**** advising I no longer needed the data and wanted my refund I even contacted Payfast like they advised only to be advised to contact HOMECLOUD DIRECTLY... it is Saturday today making it a week since the initial top up request and I still have not received my REFUND...I believe they are ******* and very unhelpful. The contact number is out of use....terrible service.