Home Cloud - the worst

Last year my dad died and I went to stay with my mom and I needed a temporary internet solution and Home Cloud was suggested to me because Telkom could not assist me. I subscribed to have a month to month LTE package. Then, in January of this year, I contacted them telephonically to cancel. the woman I spoke told me that she will make this happen. I stopped using the service, only to be billed again. I contacted them again via email on Feb 20th, Kerissa Pillay and Senzekile Ndlovu, they didn't bother responding to emails at first, they only responded on March 04th, saying that I'm contracted (which I never received) for 24 months. I spoke to Senzekile telephonically, telling ger that I signed up with a guy called Justin, who has left the company and now can't comment on the fact that he sold me the wrong package. According to her, if I had a month to month package, I was not supposed to receive a modem, which I was not told. I have not used this service since January and I'm still being billed and my communication falls on deaf ears. These people aren't interested in resolving the issue.