Home cloud Telkom data sucks

Please never fall for the wonderful offers on data that Home cloud offers!

On 4 May I bought 10 GB of data from them. It didn't come through on my Telkom sim. No need to say that I contacted them with this specific problem.

Great was the prompt response. Asking if I would like a refund or the actual data. Obviously the data didn't work on my sim which kinda defeated the purpose of getting the data. Needless to say I requested the refund.

I had several emails from Jarelda Jafta that kept on telling me that she escalated my query to their refund department.

I was told 45 working days. Now my math is incredibly bad, ask my long lost math teacher. But it's been 95 working days and counting. Still no refund and surprise surprise but Jarelda Jafta does not even respond to my emails anymore.

Can someone please explain to me what's the deal with customer service in this country?!